Patient Care Coordinator Part Time
<p><b>A World-Class Team</b></p><p></p><p>BJs Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most.</p><p></p><p> Were a team built on purpose and opportunity. Join us and be part of something meaningful.</p><p></p><p><b> Why Youll Love Working at BJs</b></p><p>At BJs Wholesale Club, our team members are at the heart of everything we do. Thats why we offer a comprehensive benefits package designed to support your health, well-being and future both on and off the job. When you grow, we grow.</p><p></p><p><b> Heres just some of what you can look forward to:</b></p><ul><li><b>Weekly Pay: </b>Get paid every weekso that you can manage your money on your terms.</li><li><b> Free BJs Memberships: </b>Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.*</li><li><b>Generous Paid Time Off: </b>Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.*</li><li><b>Flexible and Affordable Health Benefits: </b>Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.*</li><li><b>401(k) Retirement Savings Plan: </b>Build your financial future with a company match (available to team members 18 and older).*</li><li><b>Employee Stock Purchase Plan:</b> Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJs common stock at a 15% discount.*</li></ul><p></p><p>*Eligibility requirements vary by position.</p><p><b> Job Summary</b></p><p></p><p>Patient Care Coordinators are responsible for assisting in the delivery of efficient and comprehensive tele-optometry exams utilizing state-of art optical and telemedicine equipment. Patient Care Coordinators must be passionate about delivering outstanding patient care experiences and assisting the team in growing the number of exams delivered.</p><p></p><p><b><span> Team Members:</span></b></p><p></p><ul><li>Carry out job functions and responsibilities as assigned. Support the application of club policies, procedures, and compliance.</li><li> Strives for flawless execution and hold ourselves accountable.</li><li>Acts with honesty and integrity and lead with the member in mind to address all concerns and to escalate any concerns, as appropriate.</li><li>Ensure a safe and positive environment for our members and each other.</li><li>Embrace inclusion and diversity, by working together with collaboration and respect. Work as a team to achieve goals.</li><li> Move with speed and agility in everything we do.</li><li> Innovate and adapt so we can move as fast as the world around us.</li><li> Maintain a friendly and positive attitude.</li></ul><p></p><p><b><span> Members:</span></b></p><p></p><ul><li>Deliver service excellence through all points of contact.</li><li>Resolve and deescalate to address every member concern.</li><li> Ensure a safe and positive environment and experience for the members.</li><li> Daily commitment to GOLD Member Standards<ul><li>Greet, Anticipate, Appreciate (GAA)</li><li>Fast, Friendly Full, Fresh, Clean</li></ul></li></ul><p></p><p><b><span>Club Standards: Work as a team to deliver GOLD club standards daily.</span></b></p><p></p><ul><li> Work with commitment and pride to deliver GOLD- Grand opening look daily.<ul><li> All items stocked and planograms executed.</li><li> Maintain visible accurate signage.</li><li> Clean and organized, inside and out.</li></ul></li></ul><p></p><p><b><span> Know your Business:</span></b></p><p></p><ul><li>Understand how to access and read production and/or financial performance reporting for your department.</li><li> See the connection between consistent execution and the positive impact it can have on the business.</li></ul><p></p><p><b><span> Major Tasks, Responsibilities, and Key Accountabilities</span></b></p><p></p><ul><li>Adhere to all privacy and <span>confidential/proprietary</span> company policies and procedures (i. e. Health Information Portability and Accountability Act, known as HIPAA) as required by law. Provides support to Members in making eyeglass adjustments and repairs.</li><li> Enthusiastically greet patients inside BJs Optical and identify patient vision needs through open-ended questions.</li><li> Promote eye exam availability to BJs members and their families.</li><li> Foster strong partnerships with optical team members and optometrists.</li><li> Assist in scheduling eye exam appointments, entering patient information and history into systems in accordance with provided HIPAA training.</li><li> Obtain patient medical history, conduct eye health tests including taking retinal images, auto refraction, keratometry, tonometry, lensometry and other ancillary testing such as ocular mortality, pupillary testing, etc.</li><li> Assist in facilitating interaction between patients, technicians, and doctors via live video conferencing and communicate doctor recommendations to opticians.</li><li> Meet or exceed patient expectations.</li><li> Work in partnership with optical team members to facilitate exam bookings and eyewear sales.</li><li> Match eyewear solutions to patient needs and transition patients from exam to product selection.</li><li> Strives to deliver sales and metric goals by educating patients on the benefits of available products, and by recommending those that will improve their visual needs.</li><li> Spends downtime engaging with members in front of Optical.</li><li> Maintain optical area cleanliness and displays in accordance with club policy.</li><li> Maintains all club policies and procedures.</li><li> Performs other duties as assigned.</li><li> Regular, predictable, full attendance is an essential function of this job.</li></ul><p></p><p><b><span> Qualifications</span></b></p><p></p><ul><li>High school diploma, college degree, and/or big box wholesale, retail, optical and/or medical experience.</li><li> Experience delivering outstanding customer service in a retail, restaurant, optical, or medical environment.</li><li> Strong verbal communication skills and engaging personality to communicate with a diverse patient base.</li><li> Interested in the growth of telemedicine and in healthcare technology.</li><li> Motivated to help patients and exceed their expectations to drive referrals.</li><li> Be passionate about delivering outstanding patient care.</li><li> Knowledge of optical products and business practices preferred, but not required.</li><li> Strong interpersonal skills, organizational skills, and an attention to detail required.</li><li> Open shift availability required for full time positions.</li><li> At least 18 years of age.</li></ul><p></p><p><b><span> Environmental Job Conditions</span></b></p><p></p><ul><li>Most of the time is spent moving about frequently on hard surfaces. There may be a need to occasionally position oneself to examine or scan merchandise, including bending, handling, pulling, reaching, and/or stooping.</li><li> Frequently requires lifting objects up to 20 pounds. May require lifting and moving heavy and/or awkward objects more than 20 pounds with assistance.</li><li> Located in a comfortable indoor area with frequent exposure to temperature extremes and loud noises. There may be occasional exposure to cleaning agents.</li></ul><p style="text-align:inherit"></p><p style="text-align:inherit"></p> In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJs Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is $18.50 - $23.13
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